Location(s)

Jacksonville, Florida

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Lead the team in integration, infrastructure, and capacity planning for FileNet/P8/BAW software and infrastructure on an AWS platform.

Responsibilities

• Resolve functional and technical issues with the FileNet/P8/BAW software.
• Create/maintain object stores, property templates, document classes, entry templates, search templates, choice Lists, event handlers and subscriptions, and other P8 assets using ACCE, configure Content Navigator, Workflow design and set up security for workflow/document classes.
• Work within the limit of purchased software licensing agreements. Run IBM utilities on a regular cadence to validate license counts.
• Monitor the FileNet/P8’s ecosystem’s performance based on reports and monitoring tools (AppDynamics) and make improvements to ensure the stability and performance of the ECM ecosystem.
• Set up critical system alerts and generate matrices using Splunk.
• Maintain/upgrade ICN, CPE, BAW and CMIS containerized installations on an EKS/AWS platform to keep the software current.
• Monitor the size of the object stores.
• Review performance test results to ensure SLA’s are met; provide recommendations for improvements.
• Support implementation of security requirements.
• Create and maintain design documents, runbooks, and “how to” procedures.
• Develop and maintain custom CE event handlers, custom PE components, and ICN Plugins using Java and JavaScript.
• Work in cooperation with IBM Support teams, Business partners, and IT staff (Developers, DEVOPS, Middleware Engineering, Intel team, Field Support, DBA’s, Performance testing Team, Project Managers, and Business Systems Analyst) to accomplish goals.
• Support critical issues with the FileNet/P8 software after business hours.
• Complete large-scale projects on schedule, within budget, and with high quality.