APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS)/Office of Enterprise Networking Technology/UNIX Infrastructure is seeking a highly experienced Computer Specialist (Software) IV, who will function as a FileNet P8 Imaging Engineer to support and maintain IBM FileNet Imaging Service, P8, WebSphere, and Content Manager across AIX, Solaris, and Linux environments. This role requires a deep understanding of enterprise-scale FileNet solutions, infrastructure administration, and cloud-based modernization initiatives. The ideal candidate will have an extensive background in FileNet and P8 administration, enterprise database management (DB2, Oracle, Informix), and modern containerized environments (Kubernetes, OpenShift). This position offers the opportunity to work on complex systems that require a seasoned professional with a proven track record in large-scale deployments, troubleshooting, and optimization.

The Candidate Will Be Responsible For

• Overseeing and managing FileNet Imaging Service, P8, WebSphere, and Content Manager
  
  

in UNIX/Linux (AIX, Solaris, Linux) environments.

• Leading daily FileNet and P8 application administration, responding to user requests through
  
  

ServiceNow and coordinating issue resolution.

• Monitoring, maintaining, and optimizing the performance of large-scale enterprise IMAGING
  
  

applications across hybrid on-premises and cloud infrastructures (AWS, Azure, Kubernetes,

OpenShift).

• Troubleshooting FileNet and P8 connection issues, database errors, security configurations,
  
  

and application performance concerns.

• Performing installation, configuration, upgrades, and migrations of FileNet solutions in UNIX/Linux,
  
  

cloud, and containerized environments.

• Managing and maintaining DB2, Oracle, and Informix databases, including backup, recovery, and
  
  

performance tuning.

• Participating in strategic planning, evaluation, and implementation of modernized infrastructure
  
  

solutions to enhance system scalability and resilience.

• Leveraging monitoring tools such as AppDynamics and Splunk to proactively identify and resolve
  
  

performance issues.

Hours/Shift

9am – 5pm

COMPUTER SPECIALIST (SOFTWARE) - 13632

Minimum Qualifications

• A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
• A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
• A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
  
  

NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification

requirements.

Special Note

To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Preferred Skills

• Extensive experience as a FileNet/P8 Imaging Engineer supporting enterprise-scale environments. - Deep technical expertise in IBM WebSphere, Content Manager, Kubernetes, and OpenShift. - Strong hands-on experience with AIX, Solaris, and Linux operating systems. - Proficiency in cloud platforms (AWS, Azure) and modern infrastructure strategies. - Advanced scripting skills in KornShell, Bash, Python, PowerShell, and Perl. - In-depth understanding of cloud storage, high availability, networking, and security best practices. - Proven ability to design, optimize, and troubleshoot large-scale infrastructure solutions. - Strong analytical and communication skills, with a detail-oriented and methodical approach to problem- solving and documentation.
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.