Role Overview:

This role focuses on comprehensive FileNet administration and production support, including upgrades, environment configuration, and coordination with cross-functional infrastructure teams. You’ll work closely with vendors (including IBM), lead system intakes and design sessions, and ensure smooth deployments and support of enterprise content management services.

Key Responsibilities:

Production Support:

• Provide end-to-end support for all FileNet products and services including:

  • CEBIT, ECM Content Services, Content Navigator

  • Splunk logging and Dynatrace URL monitoring

• Act as service owner interfacing with infrastructure teams (Linux, Middleware, AD/LDAP, Database, Storage).

• Manage vendor relationships (primarily IBM) and coordinate troubleshooting/escalations.

FileNet Upgrades:

• Plan, install, and upgrade FileNet products.

• Recompile, deploy, and unit test various FileNet modules (CEBIT, ECM Content Services, Content Navigator).

FileNet Development & Intakes:

• Lead and participate in intake/design sessions for new requests.

• Configure environments including object stores, document classes, and metadata properties.

• Migrate configurations across environments (DEV → INT/PVS → PROD).

• Design and deploy:

  • FileNet objects and clients

  • Content Navigator components: desktops, search templates, plugins, and roles

• Define global security groups and permissions.

• Coordinate production deployments and participate in PVS testing.

Essential Skills:

• 8–10 years of hands-on experience with FileNet administration and support.

• Strong Linux administration skills (preferably RedHat Linux).

• In-depth knowledge of ECM platforms and Content Navigator.

• Experience with Splunk, Dynatrace, and monitoring integrations.

• Proven track record of handling upgrades, migrations, and new deployments in large enterprise environments.

• Strong coordination and communication skills for working across infrastructure and vendor teams.

Desirable Skills:

• FileNet design documentation and client configuration.

• Connect: Direct and integration experience.

• Familiarity with middleware and storage interactions in an enterprise FileNet setup.

Keywords:

FileNet Administrator, ECM, Content Navigator, Splunk, Dynatrace, RedHat Linux, Middleware, IBM, Production Support, Upgrades, PVS Testing